2. Refunds /reversals

2.1. All Transactions are in real time. It is therefore important that you check the Transaction details and details of the Product(s) and Provider(s) before submitting the Transaction. Reversals or refunds of a Transaction are subject to the Product Terms and Conditions and no reversal or refund of a Transaction is permitted by a Provider once a Transaction is successful.

2.2. Should a Provider allow a refund, the refund will be processed to the same payment method as the original payment for a Transaction. If the card you used to pay for the Transaction is no longer valid, you must notify us beforehand. Card refunds may take up to 14 working days to reflect in your account. A valid proof of refund from our payment processor shall be conclusive proof that a card refund was successful. Please contact your card issuing institution should the refund not reflect within 14 working days from the date of refund.

2. We will regard a Transaction as being successfully completed if we have sent the Transaction details to the cell phone number or email address which you have provided to us. A proof of transmission from our SMS- or email service provider will act as conclusive proof of a successful Transaction.

3. Product Terms and Conditions

3.1. Certain Products may have Product terms and conditions specific to that Product. These Product specific terms and conditions are issued by the Provider and are applicable to the Product and the relationship between you and the Provider. Make sure you read the Product terms and conditions applicable to any Products you wish to purchase. Please contact the Provider should you have any questions regarding Product terms and conditions.

3.2. The legal relationship lies between you and a Provider. Any queries or disputes you have regarding the goods/services pursuant to a Provider Product Programme.

3.3. 1Voucher terms and conditions

3.3.1. The value of your 1Voucher (the “Face Value”) is printed on the 1Voucher slip or displayed on the digital receipt containing your 1Voucher code.

3.3.2. 1Voucher is a bearer document, and if it is lost or if the voucher is damaged, the voucher is gone and cannot be replaced. Never share your 1Voucher redemption pin with any person.

3.3.3. 1Voucher cannot be exchanged for cash or refunded in cash. Once a 1Voucher has been purchased it can only be redeemed at selected 1Voucher partners and is valid for three years.

3.3.4. You can only redeem the full Face Value of your 1Voucher. Some 1Voucher partners may allow partial redemptions, in which case you will be issued a new 1Voucher for the value of change due.

3.3.5. Partners who accept 1Voucher as a method of payment method or method to top up their wallets, and participating retailers who sell 1Voucher may change from time to time without notice to you.